Reputation management and Google reviews for local businesses.
Happy customers rarely leave a review unless someone asks. We set up the ask: a text and email after every job, one reminder, and an alert when a new review comes in.
Based in Boston, working with local businesses across the US.
Google Business Profile
How one job turns into a review.
Job done
The job is marked finished
A finished appointment or a paid invoice starts the review request. Nobody has to remember.
Job complete
- Paid
Mike Brennan
Furnace tune-up
Technician
Ray
Next step
Review request, sends in 2 hours
Same day
They get the ask
A short text with a link that opens straight to your Google review page.
MBMike BrennanTextHi Mike, thanks for having Coastal Heating & Air out today. If you have a minute, would you leave us a Google review? It helps a lot.
2 days later
One reminder
No review yet? One friendly reminder goes out, then it stops.
MBMike BrennanTextHi Mike, just a quick reminder about that review. Here's the link again whenever you get a sec.
Sorry, forgot! Just did it. Ray was great.
Review posted
You see it right away
You get an alert for every new review and can reply from the same dashboard.
Reviews
- 5 stars
Mike Brennan
"Ray was on time and explained everything."
- Replied
Priya Shah
"Fixed our AC the same day."
- 4.8
Google rating
From 61 reviews
If it went wrong
A complaint reaches you first
An unhappy reply is flagged to you right away, so you can call and fix it.
LGLisa GrantTextHonestly the tech showed up two hours late and nobody called.
I'm sorry, Lisa. This is Dave, the owner. Can I call you this afternoon and make it right?
Every month
A report you can read in a minute
New reviews, your rating and how many requests went out.
October review report
Requests sent
58
- +21
New reviews
21
- 4.9
Average rating
This month
Job complete
- Paid
Mike Brennan
Furnace tune-up
Technician
Ray
Next step
Review request, sends in 2 hours
What you get.
- A review request by text and email after every job
- One reminder for anyone who hasn't left a review
- An alert when a new review comes in
- Unhappy replies flagged to you right away
- Google Business Profile cleanup
- A monthly review report
+84%
5-star Google reviews in 3 months
Ida's Salon
We set up a review request after every appointment as part of Ida's new website and booking. Three months later, the salon's 5-star Google reviews were up 84%.
See all client resultsQuestions.
Do you only ask happy customers?
No. Every customer gets the same request and the same link. Google's rules don't allow asking only the customers you expect to be happy. If someone replies with a complaint, you hear about it right away so you can fix it.
Can you remove bad reviews?
Nobody can remove a real review. We can flag reviews that break Google's rules, like spam or fake reviews, and help you reply to the rest. A calm, specific reply often matters more to the next customer than the review itself.
When does the request go out?
Shortly after the job, while it's fresh. We set the trigger to match how you work: a finished appointment, a paid invoice, or a job you mark done.
What's the Feeding America part?
For every review our clients receive, LeadSprout donates a meal to Feeding America.
Which plan includes it?
Pro, at $197 a month, includes review requests and reputation management. Agency, at $297, adds AI-written replies to your reviews.
Works well with
SMS & Email Marketing
Your past customers already know you, and most businesses never contact them again once the job is done. We set up the texts and emails that bring them back.
CRM & Automation
Every new lead gets a text and an email within 60 seconds, then follow-ups until they book or tell you no. You see every lead in one pipeline.
See it set up for your business.
Book a free 30-minute call. We'll look at how leads reach you now and what we'd set up first.
Book a call